User Registration Process :

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• Citizen who wish to avail ticketing service has to register by providing his/her personal details along with correct mobile number. No user is allowed to register more than once with the same mobile number.

  E-Ticket Booking Time :

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• E-Ticketing timing for reservation of Ship Tickets is 09:00 am to 04:00 pm IST [ Daily ].

  Booking with Valid ID Proof :

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• All passengers are required to enter a valid ID proof while booking which should be produced at the time of embarkation failing which the passengers are liable for penalty set forth by the Directorate. Read our Terms and Conditions.

  Cancellation :

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• All Tickets booked through STARS E-Ticketing portal should be cancelled through E-Ticketing Portal only, no cancellation facility will be provided at STARS Counters.

• For detailed Cancellation charges and Refund Policy, Read our Terms and Conditions.

  Online Enquiry :

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• Real time Voyage Schedule, Availability, Fare, PNR Status can be accessed through DSS Official Website under “Online Enquiry Service” link.

  Help Desk Support :

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• In case of any concerns or grievance, contact:

  Information Centre, Directorate of Shipping Services

  Phoenix Bay Jetty, Sri Vijaya Puram (Port Blair) - 744 101

  Help Desk Email : dsspbhelpdesk@gmail.com

  Support [Toll Free] : 1800-345-2714

  Help Desk : (03192) 245555

  Working Hour : Everyday, 06:00 am to 07:00 pm IST

  Technical Support :

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• For any query or suggestions regarding this website, please contact the Assistant Manager [IT] at following :

  Assistant Manager [IT], Directorate of Shipping Services

  Phoenix Bay Jetty, Sri Vijaya Puram (Port Blair) - 744 101

  Email : ikhlaq.ali@gov.in

  Tele : (03192) 238017

  On All Working Day, 09:00 am to 04:00 pm IST