A Passenger is required to enter valid ID Proof details while booking ticket through the E-ticketing Portal or reservation through STARS Counter. He/She shall have to carry and show same identity card in original during Embarkation. In case of any discrepancy found, 10x times the Ticket Main Fare will be charged.
Passengers must report 2 hrs prior to the scheduled sailing. Embarkation gates will close 30 mins prior in Mainland, Inter-Island and Foreshore Sectors.
Passengers holding concession tickets are required to produce valid concession ID issued by Central / State Government at the time of embarkation.
General Passengers visiting Nicobar Group of Islands must possess Tribal Pass issued by A&N Administration. Foreign Nationals are not permitted to travel beyond Hut Bay (Little Andaman).
Passenger must comply with the Port Health/customs and other such statutory regulations before the embarkation. Passenger should adhere to the safety measures covered under ISM mark of board.
The ticket less passengers and passengers travelling in higher class on board shall be dealt with in accordance with Government Of India's Law and Policy decided by the A&N Administration from time to time.
General Passengers : Any Photo Identity proof issued by Central / State Government.
Islanders : Local Certificate / Islander Card.
Govt Servant : Identity Card issued by the Department.
Foreign National : Copy of passport and Restricted Area Permission (RAP).
Student : Bonafied Certificate issued by educational institute.
Divyang : Divyang Certificate issued by Govt. Authority.
Senior Citizen : Govt. Issued identity proof/certificate indicating age above 60 years.
Freedom Fighter : Govt. Issued certificate for freedom fighter.
Tribal Passenger of Nicobar Group : Any Photo Identity proof at the time of boarding.
Islanders : Local Certificate / Islander Card. Tribal Pass or Copy of Posting order in Nicobar Group of Islands including shompen area except Campbell Bay.
General Passenger : Tribal Pass or Copy of Posting order in Nicobar Group of Islands including shompen area except Campbell Bay.
Foreign National : Foreign Nationals are not permitted to Nicobar Group of Islands.
Student : Bonafied Certificate issued by educational institute.
Divyang : Divyang Certificate issued by Govt. Authority.
Senior Citizen : Govt. Issued identity proof/certificate indicating age above 60 years.
Freedom Fighter : Govt. Issued certificate for freedom fighter.
General Passenger : Any Photo Identity proof issued by Central / State Government.
Islanders : Local Certificate / Islander Card.
Foreign National : Copy of passport and Restricted Area Permission (RAP).
Student : Bonafied Certificate issued by educational institute.
Divyang : Divyang Certificate issued by Govt. Authority.
Senior Citizen : Govt. Issued identity proof /certificate indicating age above 60 years.
Freedom Fighter : Govt. Issued certificate for freedom fighter.
In mainland vessels, personal luggage/household goods upto 55 kg or not exceeding 5 Cft for Bunk class passengers and 125 kg or not exceeding 10 Cft for Cabin class passengers is permitted as accompanied baggage. The baggage in excess of free baggage allowance or any merchandise goods in commercial quantities shall be charged according to the excess baggage rates in force.
The excess baggage should be loaded one day prior to the sailing of vessel or the time given by the shipper.
In Inter-Island bound vessels, free baggage, personal belongings, etc. upto 40 kg for Cabin class, 30 kg for Bunk class and 25 kg for Deck class passengers is allowed. Heavy luggage, merchandised and other goods will not be permitted at the time of embarkation.
Passengers and their baggage should be carried at their own risk and responsibility and the carrier is no way liable for any injury or loss or damage from whatever cause it may be.
Passengers are not allowed to carry with them articles of explosive, inflammable or otherwise of dangerous in nature. Contravention of this rule will make the passenger liable for prosecution. Passenger carrying fire arms and ammunition must hand them over to the ship's officer immediately on embarkation so that they may be kept in safe custody during the voyage.
All Tickets booked through STARS E-Ticketing portal should be cancelled through E-Ticketing Portal only, no cancellation facility will be provided at STARS Counters.
Every effort will be made to adhere to the published date of sailing but the A&N Administration reserves the right to cancel or change the published voyage for any administrative purpose in any manner or to any extent, the shipper shall bear no liability for any loss that the passenger may suffer any consequence thereof or in respect of any change in schedule due to war, natural calamities, union unrest or other reasons beyond the control of the shipper.
Cancellation will be prohibited 2 hrs prior to actual sailing time.
Cancellation charges / Refund rules for Mainland, Inter-Island and Foreshore sector vessels are as follows:
| # | Particulars | Mainland | Inter-Island | Foreshore |
|---|---|---|---|---|
| 1 | Cancellation of tickets 3 days prior to sailing date | ₹ 20/- for Deluxe / Cabin & ₹ 15/- for Bunk |
₹ 15/- | ₹ 15/- |
| 2 | Cancellation of tickets 2 days / 1 day prior to sailing date | 25% of fare | 25% of fare | 25% of fare |
| 3 | Cancellation of tickets on the day of sailing | 60% of fare | 60% of fare | 60% of fare |
| 4 | After sailing of vessel | No Cancellation / Refund Amount | No Cancellation / Refund Amount | No Cancellation / Refund Amount |
| # | Particulars | Mainland | Inter-Island | Foreshore |
|---|---|---|---|---|
| 1 | Cancellation of tickets 3 days prior to sailing date | ₹ 20/- for Deluxe / Cabin & ₹ 15/- for Bunk |
₹ 10/- | ₹ 10/- |
| 2 | Cancellation of tickets 2 days / 1 day prior to sailing date | ₹ 20/- for Deluxe / Cabin & ₹ 15/- for Bunk |
₹ 10/- | ₹ 10/- |
| 3 | Cancellation of tickets on the day of sailing | ₹ 20/- for Deluxe / Cabin & ₹ 15/- for Bunk |
₹ 10/- | ₹ 10/- |
| 4 | After sailing of vessel | Cancellation with charge of ₹ 10/- | Cancellation with charge of ₹ 10/- | Cancellation with charge of ₹ 10/- |
| # | Case | Details | Refund Policy | Cancellation Period |
|---|---|---|---|---|
| 1 | Cancelled Voyage | Voyage is cancelled due to administrative reasons | Full Refund | upto 10 days of actual date of sailing |
| 2 | Rescheduled Voyage | Change of day count / date of sailing | PNR booked before rescheduled date will be given full refund | Cancellation will be allowed only upto 2 hours prior sailing time. |
| PNR booked after rescheduled date will be charged as per cancellation rules. | ||||
| 3 | Delay Voyage | Change of time of sailing | Full refund if the delay is equal to or more than 6 hours | Cancellation will be allowed only upto 2 hours prior sailing time. |
| 4 | Disabled Voyage | Disabled Voyage | Voyage is disabled due to administrative reasons, thereby suspending all transactions on that particular voyage. | |
Any action against the carrier shall be sought only in the competent court within the jurisdiction of the UT of A&N Islands.
Complaints, if any, regarding the service may be lodge either to the master of the vessel of officials of A&N Administration, at the port of embarkation/disembarkation or with the Directorate of Shipping Services, Port Blair.
In case of any concerns or grievance, contact: